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Received a damaged or incorrect product? This doesn’t usually happen here. If that’s the case let us take care of it.
Rule 1) Received a damaged unit? Let us know within 5 business days of delivery via PHONE. We’ll refund you for the damaged units, and you can keep the others.
Rule 2) Wrong item? Contact us within 5 business days of delivery via PHONE, we’ll send you a return label via email, and ship out the correct order once your return reaches our warehouse.
Rule 3) Received the right shipment with all units unharmed, but you simply want to return it? Contact us within 5 business days of delivery. You can return the part or the whole order; however, there will be a 25% restocking fee + return shipping costs. Additionally, once you've informed us of the return you have 10 days to provide us with a return tracking number. Once your return has been received we will be able to process a refund. Otherwise, the return will not be accepted.
Although we sell to all retail, online sellers, organizations, and individuals our prices and case packs reflect the business model of selling to other businesses.
To maintain minimum bulk case packs at low discounted rates for you, our return policy must reflect that.
The 25% restocking fee is our compromise to offer our low prices and quality items to individuals. We understand that most wholesalers don’t offer returns; however, we see fit that we offer returns with attainable means.
If you believe your return is an exception to our return policy, please give us a call at 855-217-5007. Our customer service representatives are available Mon-Thurs from 10am-5pm EST and Fri from 10am-3pm EST
NO RETURNS WILL BE AUTHORIZED VIA EMAIL OR LIVECHAT. YOU MUST CALL IN TO CUSTOMER SERVICE TO RECEIVE AUTHORIZATION OF YOUR RETURN. ORDERS RETURNED WITHOUT PRIOR AUTHORIZATION WILL NOT BE CREDITED.