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F.A.Q.

Account

Do you provide a spreadsheet of your products with UPC codes and price lists? I am an Amazon reseller.

Unfortunately, we do not have a spreadsheet of our products with UPC codes or prices. All our products and pricing are only available on the website.

Can I order your products without having to create an account?

Yes, you can add all the items into your cart and then proceed to checkout

How do I open a wholesale account?

You can open a wholesale account on the website by clicking “Create An Account.”

Orders

Do I have to order by the case or can I order by piece?

We are not able to sell items individually by piece as we only sell items by the case and do not break case-packs.

How do I track my order?

Once your order has shipped, an email will be sent with your finalized invoice and correlating tracking numbers.

Can I pick up my order from your warehouse?

Orders may be picked up on a case-by-case basis. Please call our Customer Service number for more information.

How do I change the billing and shipping address at the Paypal checkout?

Once you click the “Pay with Paypal” option in checkout, you will be redirected to the page with different payment methods associated with your Paypal account. On that page, there is an option above to click “ Change” to fix the ship to address.

How do I provide my tax exempt status?

We price our products as low as possible in consideration of our resell and non-profit customers. Please provide your TAX ID number in the customer notes on the last page of checkout.

When does my order get charged?

Orders are not charged in live time. Once your order is placed, our processing department will review your order to confirm the stock. Once the stock is confirmed, your order will be charged and put “In Process” with an email notification. You will NOT be charged prior to checking stock. If there is a stock issue related to your order,  we will reach out via a possible replacement option. To accept or deny the replacement, you must call in to verbally confirm with one of our customer service representatives. Please do not reply back to the replacement email, as it is an automated system email.

How do I cancel an order?

Orders must be canceled by phone. We do not accept order cancellations via LiveChat or Email. We receive a huge volume of emails and your cancellation email may not be noted by our customer service representatives. If you wish to cancel an order that has already shipped you will be responsible for the return shipping and a 25% restocking fee.

Products

Do you have a Minimum Order Quantity?

No, we do not have an MOQ. Your order must contain at least one case of an item.

Do you offer customization of products?

We’re sorry, but we do not provide customization or private label services. We only provide the product as is.

How do I choose the sizes and/or colors for my order?

If the description of the product offers multiple size/color case pack options, please indicate the product sizes and/or colors in the customer notes section on the last page of checkout. Otherwise, if the description states assorted sizes and/or colors without a breakdown, they are prepackaged in a randomly mixed assortment of colors and sizes. We would not be able to pack specific colors or sizes for you.

Is it possible to request a sample of a product?

Unfortunately, we do not provide samples as our cases are prepackaged.

Do you sell to the general public?

Yes, we sell to the general public, resellers, and non-profit organizations.

Where are your products manufactured?

Our products are sourced internationally, and some products are made in the US.

Shipping

What are your different shipping options?

Options include UPS “Ground”, “3-Day Select”, “2nd Day Air”, and “Next Day Air”.  Please be advised that with expedited shipping, there is a 3-5 business day processing time before the order ships with the expedited service. For UPS “Ground” orders, there is a 5-10 business day turnaround time. This means, you should have your order in hand by the 10th business day.

What is the shipping charge to my location?

We do not have a fixed shipping rate. To calculate your shipping cost, please add everything to your cart and click “Proceed to checkout.” Once you have filled out all the shipping information, click “Estimate Shipping” for your shipping total. UPS automatically calculates the shipping cost based on weight, dimensions, number of cases, and the distance from our warehouse to your location.

*Note: You will not be charged for doing this, and we will not store your information unless you proceed to billing and checkout.

Do you provide free shipping?

Unfortunately, we do not provide free shipping on all items. There are select items that are eligible for free shipping, which will be indicated with a “free shipping” banner on the listing. Please note: We do not have a free shipping discount code.

How long does it take for orders to ship?

Orders generally ship within 1 to 10 BUSINESS DAYS. The exact amount of business days depends on the items ordered, the origin warehouse, and the destination. We ship from multiple warehouses throughout the country and transit times may vary depending on the shipping destination. If you need your order by a specific date, please utilize the order notes section to provide a need-by date. 

Do you ship freight forwarders?

Yes, we are able to ship to a freight forwarding address, however, please note that since our products are stored in different warehouses, the shipments will not all arrive at once.

Where do you ship from?

Our headquarters are located in New York, however, we have warehouses all over the U.S. that store different items and ship from different facilities.

Do you ship to other countries?

We only ship within the United States and Canada with UPS only.

Returns and Refunds

What is your return policy?

  • You can check our return policy here: https://www.bluestarempire.com/return_policy.htm

 
  • Rule 1) Received a damaged unit? Let us know within 5 business days of delivery via PHONE. We’ll refund you for the damaged units, and you can keep the others.

 
  • Rule 2) Wrong item? Contact us within 5 business days of delivery via PHONE, we’ll send you a return label via email, and ship out the correct order once your return reaches our warehouse.

 
  • Rule 3) Received the right shipment with all units unharmed, but you simply want to return it? Contact us within 5 business days of delivery via PHONE. You can return the part or the whole order; however, there will be a 25% restocking fee + return shipping costs. Additionally, you have 10 days to provide us with a tracking number for your return. Once your return has been received, we will be able to process a refund. Otherwise, your return will not be accepted.

How are refunds processed?

All refunds processed for an order will return back to the original payment method. If we are unable to return a transaction to the original payment method, a refund will be provided in the form of a company check. Refunds can take up to 3-5 business days to reflect in your account. If you are expecting a refund but have not received one, please call our customer service line. Please note: Shipping fees are non-refundable.   

Discounts

How and where do I get the discount code?

There is a 5% discount code at the top of the website. You may also subscribe to our newsletter for a 10% discount code that will be sent to you via email (this applies to first-time customers only.)

I have subscribed with my email to get the discount code and I have not received it.

Please check your spam and/or junk folders, as sometimes your email server may automatically send promotional emails there.

I was sent a discount code in my email but it doesn't work.

Please check what website you got the discount code from.  Make sure that you are using the correct code for the website you’re ordering from as we have multiple platforms.

Donations

How can my organization be added to your donation list?

​Please email support@wsinmotion.com with your organization’s name, contact person, address, website (if applicable), phone number and an EIN or Tax ID number so that you may be added to our donation list.