DISCLAIMER: In the event that your order ships the same day or is marked ready to ship the same day your order was placed and the tracking number has not yet been provided, the order will be too late to cancel. Please see the policy below for how to return your order.

The first step is to call us at our customer service number during business hours.

Once your “in process” email has passed the 72 hour mark window, the only way to cancel the order is by refusing the packages upon delivery or having the packages returned at your own cost back to our warehouse as well as being subject to a 25% restocking fee based off the subtotal calculated off your promo price (if applicable). A refund will be issued only once all packages have been returned and are checked in by warehouse staff.

Please note, by refusing the packages, you will be subject to a refusal fee + cost of shipping back to our warehouse. The refusal costs and shipping cost will be calculated by our shipping department and will be deducted from your refund total once all packages arrive back to our warehouse and are checked in by warehouse staff.

If you missed the delivery truck to refuse packages, the shipment would have to be returned at your own cost. We will not be providing prepaid shipping labels. You must use a reliable third party shipping partner such as (USPS, UPS, Fedex, DHL) to return your package. Please make sure that an RMA number/Reference number is written on the box/label, which can be provided for you via phone by our representatives. Once a tracking number is available for your return, you must call in to provide us with the tracking information, as well as, the amount of cases being returned. A refund will be issued only once all packages have been returned and are checked in by warehouse staff.

*Due to our large number of warehouse facilities, a return address will be provided to you via phone once a return request is opened.*

In order to get your orders to you as quickly as possible, we have a limited window to change or cancel orders.

Once an order has been charged, you have a 72-hour window to cancel your order from the time and date of the charge. All cancellations must be made via phone during normal business processing hours. We will not accept any cancellation requests via email or live chat. 

Any cancellation requests made after the 72-hour window will be subject to a 10% cancellation fee at the discretion of (website name) since our warehouse has already prepared and packed your order for pick up.

We are not able to sell items individually by piece as we only sell items by the case and do not break case-packs.

Once you click the “Pay with Paypal” option in checkout, you will be redirected to the page with different payment methods associated with your Paypal account. On that page, there is an option above to click “ Change” to fix the ship to address.

We’re sorry, but we do not provide customization or private label services. We only provide the product as is.

Our products are sourced internationally, and some products are made in the US.

Yes, we do offer other shipping options besides Ground. These options included “3-Day Select”, “2nd Day Air”, and “Next Day Air”. Please be advised that the processing time for orders with expedited shipping methods selected is between 3-5 business days. A deadline date must be notated in the order notes for this request to be honored. 

We do not have a fixed shipping rate. To calculate your shipping cost, please add everything to your cart and click “Proceed to checkout.” Once you have filled out all the shipping information, click “Estimate Shipping” for your shipping total. UPS automatically calculates the shipping cost based on weight, dimensions, number of cases, and the distance from our warehouse to your location.

Unfortunately, we do not provide free shipping on all items. There are select items that are eligible for free shipping, which will be indicated with a “free shipping” banner on the listing. Please note: We do not have a free shipping discount code.

Our headquarters are located in New York, however, we have warehouses all over the U.S. that store different items and ship from different facilities.

We only ship within the United States and Canada with UPS only.

• You can check our return policy here: https://www.bluestarempire.com/return_policy.htm

• Rule 1) Received a damaged unit? Let us know within 5 business days of delivery via PHONE. We’ll refund you for the damaged units, and you can keep the others.

• Rule 2) Wrong item? Contact us within 5 business days of delivery via PHONE, we’ll send you a return label via email, and ship out the correct order once your return reaches our warehouse.

• Rule 3) Received the right shipment with all units unharmed, but you simply want to return it? Contact us within 5 business days of delivery via PHONE. You can return the part or the whole order; however, there will be a 25% restocking fee + return shipping costs. Additionally, you have 10 days to provide us with a tracking number for your return. Once your return has been received, we will be able to process a refund. Otherwise, your return will not be accepted.

All refunds processed for an order will return back to the original payment method. If we are unable to return a transaction to the original payment method, a refund will be provided in the form of a company check. Refunds can take up to 3-5 business days to reflect in your account. If you are expecting a refund but have not received one, please call our customer service line. Please note: Shipping fees are non-refundable.