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We are not able to sell items individually by piece as we only sell items by the case and do not break case-packs.
Once you click the “Pay with Paypal” option in checkout, you will be redirected to the page with different payment methods associated with your Paypal account. On that page, there is an option above to click “ Change” to fix the ship to address.
We’re sorry, but we do not provide customization or private label services. We only provide the product as is.
Our products are sourced internationally, and some products are made in the US.
We do not have a fixed shipping rate. To calculate your shipping cost, please add everything to your cart and click “Proceed to checkout.” Once you have filled out all the shipping information, click “Estimate Shipping” for your shipping total. UPS automatically calculates the shipping cost based on weight, dimensions, number of cases, and the distance from our warehouse to your location.*Note: You will not be charged for doing this, and we will not store your information unless you proceed to billing and checkout.
Unfortunately, we do not provide free shipping on all items. There are select items that are eligible for free shipping, which will be indicated with a “free shipping” banner on the listing. Please note: We do not have a free shipping discount code.
Our headquarters are located in New York, however, we have warehouses all over the U.S. that store different items and ship from different facilities.
We only ship within the United States and Canada with UPS only.
You can check our return policy here: https://www.bluestarempire.com/return_policy.htm
Rule 1) Received a damaged unit? Let us know within 5 business days of delivery via PHONE. We’ll refund you for the damaged units, and you can keep the others.
Rule 2) Wrong item? Contact us within 5 business days of delivery via PHONE, we’ll send you a return label via email, and ship out the correct order once your return reaches our warehouse.
Rule 3) Received the right shipment with all units unharmed, but you simply want to return it? Contact us within 5 business days of delivery via PHONE. You can return the part or the whole order; however, there will be a 25% restocking fee + return shipping costs. Additionally, you have 10 days to provide us with a tracking number for your return. Once your return has been received, we will be able to process a refund. Otherwise, your return will not be accepted.
All refunds processed for an order will return back to the original payment method. If we are unable to return a transaction to the original payment method, a refund will be provided in the form of a company check. Refunds can take up to 3-5 business days to reflect in your account. If you are expecting a refund but have not received one, please call our customer service line. Please note: Shipping fees are non-refundable.